Privacy Policy

Privacy Policy

Last updated: 23.06.2026


This Privacy Policy is intended to inform users of www.la-normandise.fr (hereinafter the “Website”) about how their personal data is collected and processed in connection with:

  • browsing the Website;
  • using the contact form;
  • submitting a booking request;
  • making a reservation;
  • paying for a stay;
  • and, more generally, the relationship between La Normandise and its customers or prospective customers.



1. Data controller

The data controller for personal data collected through the Website is:


Alain Pêcheur
La Normandise – sole proprietorship / micro-business
3 rue de Bayvel
27260 Saint-Sylvestre-de-Cormeilles – France
E-mail: info@la-normandise.fr



2. What personal data is collected?

Depending on how you use the Website, we may collect the following categories of personal data.


2.1. Data collected through the contact form

When you use the contact form or send us an enquiry, we may collect:

  • first and last name;
  • e-mail address;
  • telephone number;
  • subject of the enquiry;
  • content of the message;
  • any information voluntarily provided in your message.


2.2. Data collected when making a booking request, reservation or payment

When you make a booking request, reservation or payment, particularly via Webplanner, we may collect:

  • first and last name;
  • e-mail address;
  • telephone number;
  • postal address;
  • stay dates;
  • number of guests;
  • accommodation or services requested;
  • message associated with the booking;
  • information useful for managing the stay;
  • information necessary for administrative, contractual, accounting and payment processing purposes.


2.3. Data collected automatically while browsing

When browsing the Website, certain technical data may be collected automatically, including:

  • IP address;
  • browser type;
  • operating system;
  • pages visited;
  • date and time of connection;
  • device-related information;
  • data collected through cookies or trackers, depending on your choices and settings.



3. For what purposes is your data used?

Your personal data may be processed for the following purposes:

  • responding to requests sent through the contact form;
  • managing booking requests and reservations;
  • organising your stay and managing customer relations;
  • issuing quotes, contracts, booking confirmations, invoices or any useful documents;
  • managing payments and administrative follow-up relating to the booking;
  • communicating with you before, during and after your stay;
  • administering the Website, ensuring its security and preventing fraud or technical incidents;
  • measuring the Website’s audience, analysing traffic and improving its performance;
  • managing embedded third-party content and services;
  • complying with applicable legal, accounting, tax and regulatory obligations.



4. Legal bases for processing

The processing of personal data is based, depending on the case, on one or more of the following legal bases:


a) Performance of pre-contractual measures or a contract

This applies in particular when you:

  • submit a booking request;
  • make a reservation;
  • make a payment;
  • communicate with us in connection with the preparation or performance of your stay.


b) Legitimate interest

We may process certain data on the basis of our legitimate interest in:

  • responding to contact requests;
  • ensuring the proper operation, security and administration of the Website;
  • managing relationships with prospects and customers;
  • improving our services and Website content;
  • producing visitor statistics in compliance with applicable regulations.


c) Compliance with a legal obligation

Certain data may be processed to comply with our legal obligations, particularly in accounting, tax or document retention matters.


d) Consent

Where required, in particular for certain cookies, trackers or third-party services used on the Website, processing is based on your consent.



5. Is the provision of data mandatory?

The data requested in contact, booking request and reservation forms is necessary, in whole or in part, to process your request.


Where certain information is identified as mandatory, failure to provide it may prevent:

  • the processing of your request;
  • the completion of a reservation;
  • the management of payment;
  • or the proper organisation of your stay.



6. Recipients of personal data

The personal data collected on the Website may be shared, within the scope of their respective responsibilities, with:

  • Alain Pêcheur / La Normandise, as data controller;
  • technical service providers necessary for the operation of the Website;
  • the hosting provider IONOS;
  • Webplanner, for managing availability, booking requests, reservations and related data;
  • payment service providers PayPal, SumUp, One Pay Shot and, where applicable, the relevant bank for SEPA bank transfers;
  • audience measurement or technical service providers, in accordance with applicable regulations;
  • administrative or judicial authorities or any legally authorised body where required by law.



7. Use of Webplanner

The Website uses Webplanner to display accommodation availability and to manage booking requests, reservations and, where applicable, certain data related to the stay.

When you use this service, the data you enter may be transmitted to Webplanner, which acts as a technical service provider for reservation management purposes.


Service provider:
Webplanner
Drubbel 3
48143 Münster – Germany


For more information, please consult Webplanner’s privacy policy.



8. Online payments and bank transfers

The Website may allow payment for all or part of a stay using various payment methods, including:

  • PayPal;
  • SumUp;
  • One Pay Shot;
  • SEPA bank transfer.


In this context, certain data necessary for payment processing, transaction verification, fraud prevention, accounting management or performance of the contract may be transmitted to the relevant payment service provider or to the bank involved in processing the transfer.

The processing carried out by these service providers is governed by their own contractual terms and privacy policies, which we invite you to consult.



9. Use of third-party services: Google Analytics, Google Maps, YouTube, IONOS statistics

The Website may use services provided by third parties, including:

  • Google Analytics, to measure audience and analyse Website traffic;
  • Google Maps, to display maps or locate the accommodation;
  • YouTube, to embed videos;
  • IONOS statistics, for technical and statistical monitoring of the Website.


The use of these services may result in:

  • cookies or other trackers being placed on your device;
  • the collection of browsing data;
  • and, depending on the services used, the transmission of certain data to their respective providers.


Where required by law, these services are only activated or cookies are only placed after obtaining your consent, except for trackers that are strictly necessary for the operation of the Website or for services expressly requested by the user.

We also invite you to consult the privacy policies of the services concerned for more information on their own processing operations.



10. Data retention period

Personal data is kept for no longer than is necessary for the purposes for which it is processed, subject to any legal retention obligations.


For information purposes:

a) Contact data

Data submitted through the contact form is retained for 3 years from the last contact if the request does not lead to a reservation or contractual relationship, unless a longer retention period is required by law or justified in the event of a dispute.


b) Booking and reservation data

Data relating to a booking request, reservation, stay or payment is retained for the time necessary to manage the contractual relationship, the stay and the related administrative and accounting follow-up, then archived for the applicable statutory retention period.


c) Accounting and invoicing data

Accounting and invoicing documents and data are retained for 10 years from the end of the relevant financial year, unless a different legal retention period applies.


d) Technical data and logs

Technical data and connection logs are retained for a limited period compatible with security, maintenance and Website administration purposes.


e) Cookies and trackers

Cookie retention periods are specified in the Website’s Cookie Policy.



11. Data security

We implement appropriate technical and organisational measures to protect your personal data against destruction, loss, alteration, unauthorised disclosure or unauthorised access.


However, no security system is infallible and we cannot guarantee absolute security.



12. Your rights

In accordance with applicable data protection laws, you may have the following rights, depending on the circumstances:

  • right of access to your data;
  • right to rectification;
  • right to erasure;
  • right to restriction of processing;
  • right to object;
  • right to data portability where applicable;
  • right to withdraw your consent at any time where processing is based on consent;
  • right to define instructions regarding the fate of your data after your death.



13. Exercising your rights

You may exercise your rights or ask any question relating to the processing of your data by contacting us at:


Alain Pêcheur
3 rue de Bayvel
27260 Saint-Sylvestre-de-Cormeilles – France
E-mail: info@la-normandise.fr


In order to prevent fraudulent requests, proof of identity may be requested where necessary.



14. Complaint to the CNIL

If, after contacting us, you believe that your rights are not being respected or that the processing of your data is not compliant with applicable regulations, you may lodge a complaint with the CNIL (French data protection authority).



15. Links to third-party websites

The Website may contain links to third-party websites. We are not responsible for the content of such websites or for their personal data protection practices. We invite you to consult their own privacy policies.



16. Changes to this Privacy Policy

This Privacy Policy may be amended at any time to reflect legal, regulatory, case-law, technical or operational developments relating to the Website.


The version in force is the one published on the Website on the date of consultation.